Shipping Information
Enjoy Complimentary Shipping with Dreamzen!
Here at Dreamzen, we're thrilled to offer you free shipping on all your purchases. It's just another way we want to thank you for choosing us for your sleep solutions.
Order Processing Times
We aim to get your order on its way within 1-3 business days. However, during busy periods like holidays, processing might take up to 7 business days. Once dispatched, you'll be one step closer to better sleep!
When Will Your Goodies Arrive?
Your dreamy package's arrival depends on where you call home. Here's a quick guide:
🇺🇸 USA: 6-12 Business Days
🇨🇦 Canada: 8-13 Business Days
🇬🇧 Great Britain: 6-10 Business Days
🇦🇺 Australia: 5-10 Business Days
🇳🇿 New Zealand: 6-10 Business Days
Remember, during peak times or holidays, our shipping pals might face delays that are out of our hands. And hey, for our worldwide dreamers, customs could add a bit more time to your wait.
Order Changes and Accurate Shipping Details
Oops, made a typo in your address? Let us know at support@dreamzen.ca within 24 hours of ordering. We'll move mountains to fix it, but can't promise miracles if it's later than that. If we spot any address hiccups, we'll reach out to confirm within 3 business days of your order. No response? We might have to cancel your order, so keep an eye on that inbox!
When Delays Happen
We're all about getting you your Dreamzen goodies ASAP, but sometimes things beyond our control happen. Weather woes or courier conundrums might slow things down, but we're always here, doing our best to speed things up.
Missing Packages
If your package plays hide-and-seek, reach out to us at support@dreamzen.ca. We'll do our detective work with the courier. If it turns out to be a lost case, we recommend filing a claim with the courier. We're here to help but remember, once it's out of our hands, it's in the fate of the shipping gods.
Keeping Up with Our Policies
Dreamzen likes to stay on our toes, so we might tweak this policy now and then. Make sure to check the latest version before you shop. By buying our products, you're saying, "Yep, I'm cool with this policy!"