Returns & Refund Policy

Dreamzen's Commitment to Your Sleep Wellness

Here at Dreamzen, we're dedicated to offering products that tackle sleep issues effectively. We stand by the quality of our solutions and suggest you use them consistently for at least 14 days to experience their benefits. However, if you're not fully satisfied after giving them a fair try, you're covered by our 60-day money-back guarantee. For returns or concerns, reach out to us at support@dreamzen.ca.

Need to change your mind?

You have 24 hours from the time of order placement to cancel or make changes. After this period, we might not be able to modify your order as it enters the processing stage. For cancellations within the 24-hour window, we'll process your refund within 7 business days.

30-Day Money Back Guarantee

Your journey to better sleep is important to us. That's why we encourage a 14-day trial of Dreamzen products. If you're still not convinced, you can return your purchase within 30 days. Please note, we don't refund shipping fees.

To start your return, contact our support team through our Contact Us page or directly at support@dreamzen.ca. Don't forget to include your Order Number, or the Name and E-Mail Address used for the order, to speed up the process.

Received a Damaged Item?

 Our products are carefully packaged to avoid damage. If your item arrives defective or broken, inform us within 72 hours of delivery at support@dreamzen.ca, with a clear photo of the damage. We'll assess and potentially replace your item at no cost. Normal wear and tear or misuse damages aren't eligible for refund or replacement.

About Shipping and Delivery

We aim for prompt delivery, but please understand that delays caused by couriers, customs, or other unforeseen circumstances are beyond our control. For delivery issues, contact the courier directly. We're not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It's crucial to provide the correct shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of order placement, we can't offer a resend or refund.

Policy changes alert!

Dreamzen reserves the right to update this policy. Customers are responsible for reviewing the latest version prior to purchase. By buying and using Dreamzen products, you agree to our Return & Refund Policy.